Refund & Cancellation Policy

Customers are eligible for a full refund if Bazat Tracker fails to function substantially as advertised due to verified technical or software issues that cannot be resolved by our support team within a reasonable period.

Refund eligibility will be determined after a thorough investigation by our technical team.

Organizations or customers who cancel their subscription before account activation, onboarding completion, or first use of the Platform are eligible for a full refund without any cancellation charges.

If a customer chooses to cancel an active subscription before the end of the billing period, Bazat Tracker may provide a prorated refund for the unused portion of the subscription, subject to:

• Verification of account usage.
• Subscription plan terms.
• Any onboarding, setup, customization, or implementation charges already incurred.

Any applicable deductions will be communicated before processing the refund.

Refunds will not be provided for issues arising from:

• Incorrect device configurations.
• GPS permissions being disabled by users.
• Internet connectivity issues at the customer's end.
• Improper setup or usage of the Platform.
• Unauthorized modifications or tampering with system settings.
• Use of unsupported devices or operating systems.
• Failure to train employees or administrators on the Platform.
• Violations of the Terms & Conditions.

Bazat Tracker provides GPS-based location tracking and attendance monitoring features. Refund requests arising solely from:

• Employee attendance disputes,
• GPS signal inaccuracies,
• Device hardware limitations,
• Mobile operating system restrictions,
• Battery optimization settings,
• Network availability issues,

shall not qualify for refunds unless a verified software defect exists within the Platform.

If a major technical issue or server-related problem originating from Bazat Tracker remains unresolved for more than 10 (ten) consecutive calendar days, the customer may submit a request for a full refund. All such requests will be reviewed and verified by our technical team before approval.

In the event of significant service interruptions directly attributable to Bazat Tracker, we will investigate the issue and may, at our discretion, offer:

• Service credits;
• Extended subscription periods; or
• Discounts on future renewals.

This policy applies only to issues caused by Bazat Tracker's servers or software infrastructure and does not cover interruptions resulting from customer devices, internet connectivity, third-party service providers, scheduled maintenance, or force majeure events.

Customers may cancel automatic subscription renewals at any time before the next billing cycle.

Cancellation of renewal will prevent future charges but will not entitle the customer to a refund for the current active subscription period unless otherwise approved under this policy.

Fees paid for:

• Custom integrations,
• Custom feature development,
• Data migration,
• Training sessions,
• Onboarding services,
• Implementation support,

are non-refundable once the work has commenced.

To request a refund, customers must contact Bazat Tracker Support and provide:

• Organization name
• Registered email address
• Subscription details
• Reason for refund request
• Supporting documentation (if applicable)

All refund requests will be reviewed on a case-by-case basis.

Once a refund request is approved by Bazat Tracker:

• The refund will be initiated within 6 working days.
• The refunded amount will generally be credited to the original payment method or bank account within an additional 6 working days, subject to banking and payment gateway processing timelines.

Actual timelines may vary depending on the financial institution.

Bazat Tracker reserves the right to modify this Refund and Cancellation Policy at any time.

Any updates will become effective upon publication on the Platform.

For refund or cancellation-related queries, please contact: